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MobiLoans › Accessibility

MobiLoansAccessibility Statement

Our commitment to WCAG 2.1 AA conformance and making financial services accessible to everyone.

Last updated: April 15, 2026
Effective: Same date as updated.

1. Our commitment

MobiLoans is committed to making financial services accessible to everyone, including people with disabilities. We continuously work to ensure that our website, mobile experience, and all customer communications meet or exceed Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards.

Accessibility is not a checklist for us — it is a core product principle. Every new feature is reviewed for accessibility before launch.

2. Accessibility features

Our website includes the following accessibility features:

  • Keyboard navigation: All interactive elements can be accessed using only a keyboard. Tab order is logical and predictable.
  • Screen reader support: Tested with JAWS, NVDA, VoiceOver, and TalkBack. All images have descriptive alt text where appropriate.
  • Color contrast: Text-to-background contrast ratios meet WCAG AA standards (4.5:1 for normal text, 3:1 for large text).
  • Resizable text: Text can be resized up to 200% without loss of content or functionality.
  • Focus indicators: Visible focus indicators on all interactive elements.
  • Form labels: All form fields have associated labels and clear error messages.
  • Captions: All videos have closed captions and transcripts.
  • No autoplay: No content automatically plays sound on page load.

3. Testing and audits

We conduct accessibility testing through:

  • Automated testing using axe DevTools and WAVE on every code deployment
  • Manual testing by our engineering team using keyboard-only navigation and screen readers
  • Annual third-party accessibility audits (last audit: January 2026, conducted by Deque Systems)
  • User testing with people who have visual, motor, hearing, and cognitive disabilities

4. Customer communications

We offer multiple ways to interact with MobiLoans to accommodate different needs:

  • Phone support: 1-844-555-0142 (TTY service available)
  • Email: [email protected]
  • Live chat on website: 24/7 with real humans
  • Mail: 200 Brickell Avenue, Suite 1500, Miami, FL 33131
  • Spanish-language support: Full Spanish support available by phone, chat, and email
  • Large print statements: Available on request at no cost
  • Braille statements: Available on request at no cost

5. Known limitations

We are transparent about areas where we are still improving:

  • Some older blog posts (pre-2024) may have lower-quality alt text on legacy images. We are updating these monthly.
  • Our PDF disclosure documents are being remediated for full screen reader compatibility (estimated completion: Q3 2026).
  • Some interactive charts in our financial calculators do not yet have full audio descriptions. We are working with a third-party vendor to add these by end of 2026.

6. Feedback and assistance

If you encounter any accessibility barrier while using MobiLoans, please tell us. We treat accessibility feedback as a priority bug.

  • Email: [email protected]
  • Phone: 1-844-555-0142 (ask for accessibility support)
  • Mail: MobiLoans Inc., Attn: Accessibility, 200 Brickell Avenue, Suite 1500, Miami, FL 33131

We aim to respond within 2 business days and resolve issues within 14 days.

7. Conformance standard

This website strives to conform to Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, as well as Section 508 of the US Rehabilitation Act and the Americans with Disabilities Act (ADA).

Conformance statement last reviewed: April 15, 2026.