Last updated: April 15, 2026
Effective: Same date as updated.
1. Introduction
This Privacy Policy explains how MobiLoans Inc. ("MobiLoans," "we," "us," or "our") collects, uses, shares, and protects information about you when you visit our website, use our services, or otherwise interact with us.
By using our services, you agree to the practices described in this policy. If you don't agree, please don't use our services. We're upfront about what we collect because trust matters more than data.
Information you give us directly
- Identity: Full name, date of birth, Social Security Number, government-issued ID
- Contact: Mailing address, email, phone number
- Financial: Bank account information, income sources, employment details
- Application data: Loan purpose, requested amount, repayment preferences
Information from your bank (via Plaid)
When you connect your bank, we receive read-only access to: account balance, transaction history (last 90 days), deposit patterns, and account type. We never receive your bank login credentials — Plaid handles that securely.
Information collected automatically
- Device: IP address, browser type, device type, operating system
- Usage: Pages visited, time spent, links clicked
- Location: Approximate location based on IP (state-level only)
3. How we use your information
We use the information we collect to:
- Process your loan application and underwrite your loan
- Verify your identity and prevent fraud
- Communicate with you about your account, loans, and our services
- Report loan performance to credit bureaus (Equifax, Experian, TransUnion)
- Comply with legal and regulatory obligations
- Improve our products and services
- Send you marketing communications (you can opt out anytime)
4. How we share your information
We never sell your personal information. Ever. Not for any reason.
We share information only with:
- Our partner banks (Cross River Bank, WebBank) — they originate the loans
- Credit bureaus — to report your payment history
- Service providers — fraud detection, payment processing, identity verification (under strict contracts)
- Regulators — when required by law
- In a corporate transaction — like a merger or acquisition (you'd be notified)
5. Your rights and choices
You have the right to:
- Access: Request a copy of the personal information we hold about you
- Correct: Update or correct information that's wrong
- Delete: Request deletion of your data (subject to legal retention requirements)
- Opt out: Unsubscribe from marketing emails anytime
- Restrict: Ask us to limit how we use your data
- Portability: Receive your data in a structured, machine-readable format
California residents have additional rights under CCPA. Email [email protected] to exercise any of these rights.
6. Security
We protect your information with 256-bit AES encryption (the same standard used by US banks), strict employee access controls, regular security audits (SOC 2 Type II certified), and 24/7 fraud monitoring. Read more on our Security page.
7. How long we keep your data
We keep your information for as long as you have an active account and as required by federal lending regulations (typically 7 years after the last activity on a loan). After that, we securely delete or anonymize it.
8. Children's privacy
Our services are not directed at anyone under 18. We don't knowingly collect information from children. If you believe we have collected information from a minor, please contact us and we'll delete it immediately.
9. Changes to this policy
We may update this Privacy Policy from time to time. If we make material changes, we'll email you and post a notice on our website at least 30 days before the changes take effect.
Questions about this policy? Reach out:
- Email: [email protected]
- Mail: MobiLoans Inc., Attn: Privacy Officer, 200 Brickell Avenue, Suite 1500, Miami, FL 33131
- Phone: 1-844-555-0142